Refund Policy

At Zatuma.Shop, we take pride in providing quality fashion products with transparency and dedication. Please read this No Refund Policy carefully before placing an order. By shopping on our website, you acknowledge and agree to the following terms:

1. All Sales Are Final

All purchases made through Zatuma.Shop are non-refundable and non-returnable under any circumstances, including but not limited to:

Change of mind

Incorrect sizing or fit

Color or style preferences

Delayed delivery by courier services

Minor product variations or stitching issues

Discounted or promotional items

2. No Cancellations After Order Confirmation

Once an order is placed and confirmed, it cannot be cancelled, modified, or refunded. Please review your order details, shipping information, and product selections carefully before checkout.

3. Exceptions – Damaged or Wrong Items Only

Refunds or replacements will only be considered in the rare case of:

Wrong item delivered

Product received with visible and significant damage

To qualify:

You must contact us within 24 hours of delivery

You must provide clear unboxing video and photos of the damaged or incorrect item

The item must be unused, unwashed, and in original packaging

We reserve the right to reject claims that do not meet these conditions or appear fraudulent.

4. No Refunds on Delivery Delays

Shipping times are estimates provided by courier partners. Zatuma.Shop is not liable for delays due to unforeseen circumstances like weather, strikes, customs, or logistics issues. No refunds will be issued for delayed deliveries.

5. Store Credit

In approved cases, store credit or exchange may be offered at our sole discretion. This will be a one-time offer and cannot be exchanged for cash.

6. Policy Updates

Zatuma.Shop reserves the right to amend or update this No Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.

7. Contact Us

For questions or concerns, reach out to:

Email: info@zatuma.Shop