Terms & Conditions

The content on Zatuma.Shop, including all product descriptions, images, sizing information, pricing, and availability, is provided for general informational purposes only. While we aim to accurately represent each fashion item, including color and fit, variations may occur due to lighting, screen settings, or individual body types. We do not guarantee that the colors you see on your screen will precisely match the actual product.Zatuma.Shop makes no warranties, express or implied, about the suitability, durability, or quality of any fashion products offered. All items are sold "as-is" and are subject to availability. Product details and pricing may be changed at any time without prior notice.We are not responsible for any allergic reactions or fabric sensitivities. Please read product material details carefully before purchasing. If uncertain, consult a professional or reach out to our support team.

Zatuma.Shop is not liable for any direct or indirect damages arising from the use, misuse, or inability to use any products purchased through the site.

By using this website and making a purchase, you agree to the terms outlined in this disclaimer, as well as our Terms & Conditions and Return Policy.

1. Product Descriptions and Visuals

Zatuma.Shop makes every effort to ensure all product information, including descriptions, materials, colors, sizing, and pricing, is accurate and up to date. However, we do not guarantee that the product images, colors, or details seen on your screen precisely reflect the actual product due to varying lighting, device display settings, and fabric properties.

We reserve the right to modify or discontinue any product or price without notice. All content on the website is provided “as-is” without any warranty or guarantee, express or implied.

2. No Warranty and Limitation of Liability

All items sold by Zatuma.Shop are provided “as-is” and “as available” with no express or implied warranties, including but not limited to fitness for a particular purpose, durability, merchantability, or non-infringement.

Zatuma.Shop, its owners, employees, affiliates, and suppliers shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or products, including but not limited to skin reactions, allergic responses, incorrect sizing, late deliveries, or product dissatisfaction.

3. No Return / No Exchange Policy

All sales are final. Zatuma.Shop follows a strict no return, no exchange, and no refund policy for all purchases unless the item received is proven to be significantly damaged in transit or incorrect due to a verified dispatch error.

Claims for wrong or damaged products must be made within 24 hours of delivery with clear unboxing video and photos.

We reserve the right to refuse any return request that does not meet our criteria.

Change of mind, size misjudgment, or dislike of the product does not qualify for a return or refund.

By placing an order, you accept and agree to these terms in full.

4. Material Sensitivities

Products may contain fabrics, dyes, prints, or embellishments that could cause allergic reactions or irritation. It is your responsibility to review product materials before purchasing. Zatuma.Shop is not liable for any physical or health-related outcomes from product use.

5. Intellectual Property

All content, including product images, text, graphics, and logos, is the property of Zatuma.Shop and protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

6. External Links and Third-Party Services

Our website may contain links to external websites or services for your convenience. Zatuma.Shop is not responsible for the content, privacy practices, or reliability of any third-party sites and does not endorse or accept liability for them.

7. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Uttarakhand, India. Any disputes will be resolved exclusively in the courts of Dehradun, to which you agree to submit.

8. Order Cancellations

Orders once placed cannot be cancelled or modified under any circumstances. Zatuma.Shop reserves the right to cancel any order at our discretion due to stock errors, suspected fraud, or misuse of discount codes. In such rare cases, a full refund will be initiated.

9. Shipping Delays

While we partner with trusted courier services, delivery timelines are estimates only. Zatuma.Shop is not liable for delays caused by third-party logistics, weather, strikes, pandemics, or unforeseen disruptions. No refund or compensation will be provided due to delayed delivery.

10. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information. Zatuma.Shop is not responsible for non-delivery or lost orders due to incorrect, incomplete, or unverified addresses. No replacement or refund will be provided in such cases.

11. Customer Responsibility for Sizing

Sizing information is provided as a general guide. Due to variations in body types and garment styles, Zatuma.Shop is not responsible for incorrect fit or sizing issues. No exchanges or refunds will be granted for size-related complaints.

12. Fraud & Abuse Monitoring

Zatuma.Shop reserves the right to deny service or cancel orders if we suspect fraudulent activity, bulk buying for resale, abuse of discount policies, or multiple return attempts. Users found violating our terms may be blacklisted without notice.

13. GST & Customs (For International Sales)

If you ship internationally:

Customers are responsible for any custom duties, VAT, or import taxes charged by the destination country. Zatuma.Shop will not be liable for such charges or any delays due to customs clearance.

14. User-Generated Content Disclaimer

If your site allows reviews or uploads:

Zatuma.Shop is not responsible for user-generated content, including reviews or comments. We reserve the right to remove offensive, misleading, or inappropriate content at any time without notice.

15. Limitation of Liability Cap

To strengthen protection:

Under no circumstances shall Zatuma.Shop’s total liability exceed the actual amount paid by the customer for the product(s) in dispute.

16. Right to Amend Policies

Zatuma.Shop reserves the right to modify, update, or revise any part of this disclaimer or its policies at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.